Terms of Service

1. Who we are and who may use Baby Soma

APPROVEX LLC provides the Baby Soma mobile applications, website and related services (together, the Service). These terms govern your use of the Service. Please read them before creating an account or purchasing access. If you do not agree, do not use the Service.

You must be at least 18 years old and be a parent, legal guardian or adult caregiver authorised to enter and share the child's information. Baby Soma is intended for adults, not for children to use independently. You are responsible for ensuring that you have permission to provide information about another person.

2. Using the Service and your content

We give you a limited, non-exclusive, non-transferable right to use the Service for your own care and family needs, subject to these terms and the rules of the store through which you obtained the app. For the iOS app, Apple's standard Licensed Application End User License Agreement also applies. It does not govern Android or website purchases.

You retain your rights in the records, messages, photos and other content you provide. You allow us to host, process and display that content as needed to operate, support and improve the Service, as described in our Privacy Policy and subject to your choices and applicable law. Accepting these terms does not replace any separate consent required for health data, AI processing, advertising or optional diagnostics.

Do not access someone else's account without permission, upload unlawful content, compromise security, misuse promotions, automate abusive requests, or resell or copy the Service without permission. Restrictions on copying, modification or reverse engineering apply only to the extent permitted by law.

3. Health information and AI

Baby Soma is a tracking and educational tool, not a medical service. Sleep schedules, developmental information, food illustrations, health diary summaries and AI responses may be incomplete or inaccurate. They do not provide a diagnosis, prescription or treatment plan and do not guarantee a particular sleep or health outcome.

Check important information with a qualified healthcare professional. Do not use the Service for medical diagnosis, treatment decisions or emergencies. In an emergency, contact local emergency services. The Privacy Policy and Consumer Health Data Privacy Policy explain how information, including information sent to AI providers, is handled.

4. Accounts, family access and records

You can register or sign in directly through your personal account on babysoma.app and buy Premium there without first installing the mobile app. Website registration uses the sign-in options shown on that page, including email verification. Your personal account shows your available subscription information and management options. To use a website purchase in the mobile app, sign in with the same Baby Soma account and the email used at checkout.

Keep your sign-in details secure and your account information accurate. Tell support if you suspect unauthorised access. Invite only people who are authorised to see the child's information, and review or remove family access when it is no longer appropriate.

Family members may see and, depending on their permissions, change shared records. Deleting a child profile or the owner's account may affect other family members' access. Synchronisation, restoration on another device and some features require an internet connection; device-only settings or conversations may not transfer. Check that important records have synchronised before changing devices.

5. Premium plans, prices and availability

Baby Soma offers free features and paid Premium access. Weekly, monthly and annual subscriptions may be offered, depending on the purchase channel and region. The offer and confirmation screen identify the plan, billing period, price, applicable taxes, benefits and any limits before you pay. The amount shown there applies; prices are not fixed by this document.

Features can differ by platform, compatible device, app version and plan. Premium does not mean unlimited AI use. Included message allowances, additional purchases and any special offer conditions are shown in the app or purchase offer. Use your existing Baby Soma account to access an eligible purchase; buying another subscription is not required merely to change phones.

6. Where payments are made

• App Store: Apple processes purchases using your Apple account. Manage a subscription in iPhone Settings - your name - Subscriptions, or through Apple's subscription management page.
• Google Play: Google processes purchases using your Google Play account. Manage a subscription in Google Play - profile - Payments and subscriptions - Subscriptions, or through the Google Play subscription centre.
• Website card payments: Stripe processes card subscriptions bought on babysoma.app. Manage or cancel them through your account on our website, using the account email you used at checkout. We do not receive your full card details.
• Website cryptocurrency payments: these are one-time payments for the access period shown at checkout, without a free trial or automatic renewal. The payment form identifies the provider, amount, currency and network. Access starts after the provider confirms payment. Check payment instructions carefully; network fees may apply.

Manage each purchase through its original purchase channel. An App Store or Google Play subscription cannot be cancelled through our website's card subscription portal.

7. Trials, discounts and automatic renewal

A free trial or introductory discount is available only when offered and when you meet the eligibility conditions set by the store or payment provider. Its duration, initial charge, regular price and renewal schedule are shown before you confirm. Unless you cancel in time, an eligible trial converts to a paid subscription and a discounted subscription renews at the disclosed regular price after the offer ends.

Auto-renewing subscriptions continue for successive billing periods until cancelled. Cancel before the next renewal or trial deadline shown by the purchase channel. For App Store subscriptions, cancel at least 24 hours before the current period or trial ends. Follow the cancellation deadline and instructions shown by Google Play or the website payment provider for purchases made there.

Any price change or change requiring your agreement will be communicated and handled under the applicable store or payment rules and law. A new offer does not by itself change the price or benefits of an existing paid period.

8. Cancellation and refunds

Cancelling renewal stops future recurring charges; it does not automatically request a refund. Access generally continues until the end of the paid period, subject to any refund, withdrawal right or different rule explained by your purchase channel. Deleting the app or requesting account deletion is not a substitute for cancelling a subscription. Cancel through the original purchase channel before deleting your account.

• Apple purchases: request a refund through Apple's refund service. Apple applies its refund rules and applicable law.
• Google Play purchases: follow Google Play's refund instructions, or contact us when those instructions direct you to the developer.
• Website purchases: contact support@babysoma.app with your account email and order or payment reference. We review the request under applicable consumer law and the relevant payment provider's rules. Never send your password or full card details.

A partial-period refund is not automatic just because renewal is cancelled, but this does not limit any refund, price reduction or other remedy required by law. Customers in the EEA, UK or other regions may have a statutory withdrawal right, including a 14-day period where applicable. Digital content and services have exceptions and conditions; any loss of a withdrawal right requires the express consent and acknowledgement required by law. Agreeing to these terms alone does not waive that right.

9. Additional purchases

AI message packs, where offered, are separate one-time purchases of consumable units, not a new recurring subscription or a promise of unlimited messages. The offer explains the quantity, eligibility and how units are used, including any expiry restriction. Using units does not replenish them, and cancelling a subscription does not automatically refund units already used. Your statutory rights still apply.

On supported Apple devices, Apple Watch access may be sold as a separate one-time add-on or included with a qualifying subscription, as stated in the offer. Included access lasts while the qualifying entitlement is active. A separate add-on does not itself grant Premium or AI message packs. Check device compatibility and restore eligible store purchases using the original store account.

10. Referrals, bonuses and social promotions

A promotion may have eligibility rules, qualifying purchases, waiting periods, limits and redemption conditions shown with that offer. Bonuses and promotional access are not cash and cannot be redeemed for money. A referral reward can be withheld or reversed if the qualifying purchase is refunded or cancelled, or if there is substantiated fraud or a breach of the published promotion rules.

For a rewarded social-media post or video, the content must remain publicly available for at least 30 days; removing or hiding it earlier may result in the associated promotional reward being revoked. Disclose that you receive a benefit when promoting Baby Soma, as required by applicable advertising law. Rewards must not be offered in exchange for App Store or Google Play ratings or reviews.

We assess suspected abuse reasonably. Exercising a lawful cancellation, refund or complaint right is not, by itself, abuse. Contact support if you believe a reward or access decision is wrong.

11. Account closure and suspension

You can request account deletion in the app, through your personal account on our website, or by contacting support if you cannot sign in. The Privacy Policy explains deletion, retention and your data rights. Cancel subscriptions separately before deletion. Removing access to a shared child profile can also affect family members.

We may restrict or suspend access where reasonably necessary to address a serious breach of these terms, fraud, unlawful activity or a security threat. Where lawful and reasonably possible, we explain the reason and let you contact support to challenge the decision. Suspension or closure does not remove any right to a refund or another remedy required by law.

12. Service availability and changes

We maintain and update the Service, but internet access, third-party platforms and compatible devices can affect availability. We may change features for valid technical, security, legal or product reasons. For a material change affecting an existing paid service, we provide the information, notice, cancellation options and remedies required by law. This paragraph does not exclude any legal obligation to supply a conforming digital service or required updates.

13. Responsibility and consumer rights

We remain responsible to you as required by applicable law. Nothing in these terms excludes or limits liability for fraud, fraudulent misrepresentation, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited. Nor do these terms remove mandatory guarantees or remedies for digital content and services.

To the extent permitted by law, we are not responsible for losses that were not reasonably foreseeable, or for business losses arising from use of a service intended for personal and family needs. This does not limit responsibility where applicable law requires otherwise.

14. Updates to these terms

The date above identifies this version. We will publish updated terms here and provide notice of material changes through the Service or another appropriate channel, including advance notice and a request for agreement when required by law. Changes do not retrospectively remove accrued consumer rights. Where a material change permits you to end an existing paid service, your applicable cancellation and refund rights remain available.

15. Complaints and applicable rights

Please contact support to resolve a problem and include your account email and, for a payment issue, the purchase channel and order reference. This does not prevent you from contacting a consumer authority, using an available dispute-resolution process or bringing a claim before a competent court.

Mandatory consumer protections in your country of residence apply where the law provides for them. These terms do not require you to give up an applicable right to bring proceedings in your home country. Translations are intended to convey the same terms; language differences do not override mandatory local rights.

16. Contact information

The Service is provided by:

APPROVEX LLC
5830 East 2nd Street
Ste 7000 #18761
Casper, Wyoming 82609
United States
Email: support@babysoma.app